What’s new in Ada
Explore all the new capabilities that make your AI Agent smarter, more trustworthy, and reason like your top-performing human agents.
Transform AI Agent performance with Coaching
Give your AI Agent direct feedback on past behavior to improve future interactions. Just like a human, Ada learns from your feedback to deliver better results over time.
New releases
Discover new optimizations to how you onboard, measure, coach, and promote your AI Agent to become your top-performer.
Give targeted feedback on past performance
Provide direct feedback on how your AI Agent could have performed better to change behavior and improve future conversations.
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Increase AR% with automatic knowledge optimization
AI Agents are now even better at selecting the right knowledge article to deliver accurate replies. Increase Automated Resolution with no effort required!
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Deliver smarter, more engaging conversations
AI Agents handle ambiguous questions more effectively, provide thoughtful clarifications and additional guidance, and have cleaner formatting, like polished lists, inline links, and more.
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Get greater insight with enhanced Conversation Topics
Topics reporting now has Category-level insights and report filters, and you can now download the entire Topics report.
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Understand the effectiveness of your content
See how well your Knowledge articles and Actions are resolving inquiries, so you understand exactly where to focus improvement efforts.
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Seamlessly handoff to Salesforce Messaging
When a little more help is needed, AI Agents can transfer customer conversations to a human agent in Salesforce Messaging.
Learn MoreTest an AI Agent for customer service for free
Interview your next top-performing customer service agent and evaluate their potential. Test Ada’s suite of generative AI capabilities on your business’ own context and use cases, free for 14 days.
What’s coming
Get a sneak peek of the new skills we’re working on to make your AI Agent more capable than ever.
Power rich messaging interactions
Deliver better conversational experiences in custom or third-party channels with support for buttons, links, and attachments during handoffs.
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Resolve customer issues proactively
Drive engagement and reduce customer effort with timely, targeted proactive support based on real-time website behavior or account issues.
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Progressively rollout email support
Gradually automate resolutions for a percentage of customers to test your AI Agent’s performance in automating email support.
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Find out what an AI Agent can do for your business. Book a customized demo with our team.
Book a Demo Discover the 8 success criteria you should be testing AI Agents on to get the most return on your investment.
Get the GuideTry Ada for free
Test out your very own AI Agent and Ada’s generative AI capabilities with a 14-day free trial — no credit card required.
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