Effortlessly deliver extraordinary customer support by onboarding and coaching your AI Agent just like a human.
Ada is more than a platform — it's your strategic partner, dedicated to transforming your business with AI customer service.
Our specialists work with you from day one to ensure success and continuous improvement over time.
Connect with industry leaders from Canva, Square, Pinterest, and more.
Empower your team to become AI experts with interactive learning modules in Ada Academy.
Make the most of Ada with access to our help center and technical documentation for easy support.
“Ada's team operates as an extension of our own, dedicated to ensuring our success. Their support has been instrumental in driving continuous improvement and elevating customer satisfaction levels. Ada isn't just a smart investment—it's a no-brainer. With tangible benefits in efficiency, quality, and cost savings, Ada has become an indispensable asset to our operations.”
Randy Berridge
Director, Community
Operations & Insights at Dott
White-glove implementation and seamless integration with your existing tech stack ensure rapid time-to-value.
See why Ada is rated the fastest and easiest way to implement an AI Agent. We’re ready to resolve from day one, across all channels and in 50+ languages.
No extra setup required. Simply connect Ada to your help center, website, and more to immediately import the latest, accurate details about your product or service.
Integrate third-party tools, from CRMs to homegrown platforms, without code. Personalize conversations and perform tasks for customers to increase resolution.
Ada’s comprehensive testing tools ensure confidence in your AI Agent’s performance before it meets customers. Launch controls allow for a gradual, controlled rollout.
AI-powered insights pinpoint exactly where to focus your efforts to improve the customer experience.
Every conversation is run through a specialized LLM to determine if they were truly and accurately resolved — not just deflected.
Monitor AI Agent performance across channels with built-in dashboards that showcase the impact of AI customer service on your key metrics.
Ada automatically identifies automation opportunities that can improve CSAT and resolution rates, enabling data-driven decisions.
Reach new performance heights and continuously improve with AI coaching that's as simple as training a human agent.
Gain insights into Ada's decision-making process, like the knowledge it referenced and actions it took, allowing for targeted feedback and performance optimization.
No technical background is needed to be an AI coach. Give your AI Agent plain-language instructions to ensure every interaction aligns with your standards.
Confidently test changes in a sandbox environment, and simulate the experience of different customer segments to ensure accurate and optimal conversations.
Deliver a cohesive, omnichannel customer experience in 50+ languages.
Ada’s platform combines robust management tools with the natural conversations and problem-solving capabilities of generative AI.
Control the information Ada can share by customer segment, geography, and more.
Authenticate users so Ada can use customer data to personalize interactions.
Provide prewritten responses for scenarios that demand higher sensitivity.
Ensure Ada only processes the data you deem necessary with custom PII redaction.
Teach Ada to follow multi-step processes required to resolve complex inquiries.
The secret to unlocking a treasure trove of user feedback, behavior patterns, and feature requests is hidden in your customer support interactions.
Epos Now implemented an AI agent in August 2023. Their journey to seamless and personalized support offers valuable insights for other SaaS companies.
Must-have AI integrations that will transform customer service from a cost center to a growth engine.
Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.
Are AI hallucinations holding you back? This is your opportunity to learn from the experts.
Discover the game-changing benefits of omnichannel customer service, and explore how your business can achieve this with an AI agent.
