The leading AI platform for enterprise customer service teams
Ada helps the world's most innovative companies support millions of customers on every channel, 24/7.
Build your way — with or without code
Achieve outsized outcomes without engineering support. Connect in minutes with a suite of out-of-the-box integrations or customize to your tech stack with an extensive library of SDKs and APIs.
Learn MoreBridge data and decisions
Get deeper insights into your customer support operations by incorporating data from Ada’s AI Agent. Seamlessly send Ada conversations and key metrics to your business intelligence tools using our API.
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Scale effortlessly to every channel
Deploy across chat, social messaging, SMS, email, and phone channels, without duplicate effort or complex set-up. Customize further with the ability to bring your own channel and seamlessly handoff to your agent help desk when needed.
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Sync customer data to power personalized support
Enrich Ada with more knowledge about your customers by easily integrating your CRM, customer data platform, or marketing automation tool with Ada’s End User API.
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Tap into your existing knowledge content
Teach Ada about your company with the Knowledge API, or leverage pre-built help center connectors and automatic website import tools. Connect everything from product manuals to internal help docs and more.
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Plug and play — no extra steps
Designed to seamlessly sync with the tools you use every day, like Contentful, Salesforce, and Twilio, Ada’s prebuilt integrations share information across systems in real-time, boosting the efficiency of your AI customer support.
Stay future-ready with AI that’s always improving
Ada’s Reasoning Engine™ doesn’t just use one AI model — it uses a sophisticated ensemble of models, each specially selected to optimize performance for specific tasks.
Ada’s machine learning team regularly evaluates and upgrades to the latest state-of-the-art models to ensure peak performance.
You benefit from top-tier AI, without the cost of building and maintaining models.
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Optimized for maximum knowledge retrieval accuracy
Ada uses the best-performing core embedding models to map your knowledge, ensuring accurate responses. Proprietary internal testing programs continuously evaluate and optimize for accuracy.
Designed with advanced safety checks
Ada runs every response through proprietary safety filters, powered by a specialized LLM, to ensure they’re safe, accurate, and relevant. Responses that don’t pass our stringent quality checks are reprocessed to find an alternative.
Driven by a world-class team of machine learning scientists
Our dedicated ML team ensures you benefit from the latest advancements in customer support AI. Ada is recognized as one of the most innovative companies in customer service automation by leading analysts, like Forrester.
The most reliable and secure AI Agent
Trusted by leading enterprises across 35+ countries.
Strict data compliance
SOC 2 Type 2, HIPAA, GDPR, CCPA, and PIPEDA compliant, with data residency available in the U.S., Canada or Europe.
Enterprise-grade security
Comprehensive security program follows best practices from CIS 8.0 and NIST’s AI Risk Management Framework.
Privacy by design
Customizable redaction ensures sensitive data isn’t processed or stored, and data is encrypted in transit and at rest.
Built-in safety and accuracy controls
Controls in Ada’s Reasoning Engine™ ensure generations comply with company policies and knowledge.
FAQs
Have questions? We have answers.