Calculate your cost savings
See the impact of Ada’s AI Agent on your bottom line
Customer service is costly—but it doesn’t have to be.
Use this ROI calculator to determine your immediate and long-term savings with Ada’s AI Agent.
Our results are based on Automated Resolutions — not containment — so you get the most accurate view of your AI Agent’s potential.
Discover the value of a true omnichannel experience with an AI Agent that is active 24/7 across chat, phone, email, SMS and social.
Understand your headcount reallocation opportunities, and optimize your CX org with AI.
Achieve instant cost savings with Ada's AI Agent
When you partner with Ada, you hire an AI Agent with the skills to immediately resolve over 80% of your customer service inquiries.
Join leaders at the forefront of AI
“Based on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Ada has allowed us to form a ‘gold glove’ team for our top tier of clients.”
“Our AI Agent helps us provide best-in-class self-service across multiple personas, contain costs on the journey to achieve scale, and avoid solutions that might be suboptimal for us such as outsourcing...Indeed, our people are better positioned today than ever before to focus on maximizing their effectiveness and impact across the board.”
How we calculate this
- We use your total annual conversations, the number of agents you employ, and the annual cost of each agent to determine the average cost per conversation.
- We use a conservative automated resolution rate for each channel to determine the number of annual conversations that we can automatically resolve. At Ada, we only count quality automated resolutions, not containment or deflection. We only consider a conversation automatically resolved when it is accurate, relevant and safe — without the intervention of a human. The assumptions for automated resolution per channel are as follows: Messaging AR% = 30%. Email AR% = 30%, Phone AR%= 20%, Social/SMS AR%= 30%
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We determine your year one cost savings opportunity by
taking the number of automatically resolved
conversations and multiplying them by the average cost
per conversation (as calculated above).
- We calculate cost savings opportunities over three years by assuming a 10% year over year growth rate in conversation volume, as well as a conservative 30% year over year automated resolution rate improvement (based on Ada’s continuous coaching and improvement approach to AI Agents).
- We determine your cumulative hours of human labour saved by dividing the annual cost saving opportunity by the cost of a single human agent, and then multiplying the total by a standard number of annual hours for an agent to work (assuming a 40 hour work week, and 2 week vacation, totalling 2000 hours a year).