Pricing aligned to your business objectives
Get access to the capabilities you need with flexible, success-based plans.
Onboard AI in one of two no-code ways with Ada's AI-powered platform
Chatbot
Use Ada's industry-leading Natural Language Understanding (NLU) and drag-and-drop platform to build a scripted chatbot, no technical resources required.
- Train 10x faster than other platforms and understand customer intent with proprietary NLU trained on 4B+ interactions
- Take action by connecting to existing business systems with flexible API integrations
- Accurately measure Automated Resolution with AI measurement and QA tools
AI Agent
Connect to your knowledge sources and business systems and use generative AI to instantly start resolving inquiries, no workflows or training needed.
- In minutes, create an AI Agent that can perform tasks by syncing with existing knowledge content and third-party tools
- Give the AI Agent feedback and guide its behavior using natural language
- Accurately measure Automated Resolution with AI measurement and QA tools
Feature Comparison
AI
Chatbot
AI Agent
Leverage generative AI to use existing knowledge sources, like a knowledge base, to provide answers to your customers — no building or training required
Build a hard-coded chatbot using Ada’s proprietary NLU model to understand customer intent with minimal training required
Builder Experience
Chatbot
AI Agent
Allow additional customizations such as chat widget size, color schemes, font sizes, dark mode, etc.
Customize your bot's identity, tone, personality, and voice to guide the content it creates, powered by generative AI
50+ languages supported out of the box with no additional training required
Limit the Knowledge an AI Agent can share and the Actions it can take to specific customer segments
Leverages generative AI to automatically suggest training questions, improving recognition without additional builder effort
Surface suggested questions before customers finish typing their inquiry, helping get them to the answer they’re looking for more quickly
Guidance & Continuous Improvement
Chatbot
AI Agent
Measure how many conversations your bot was able to resolve. An Automated Resolution is a conversation between a customer and a company that is relevant, accurate, safe and does not escalate to a human agent
Provide natural language feedback to guide the AI Agent’s responses, like how to format replies or handle sensitive topics
See all the Knowledge, Actions, and Guidance the AI Agent took to resolve an inquiry
Topics with the most unresolved conversations, and their impact on Automated Resolution and CSAT, are automatically identified
Measure key reporting metrics across digital and voice channels like Automated Resolution Rate, Average Handle Time, Containment Rate, CSAT, and Handoff Rate
Track valuable actions & conversions your customers complete during and after their conversation with Ada
Test how different variants of content perform and impact your objectives
Groups similar Not Understood questions together so builders can easily identify content gaps or improve training
Channels
Chatbot
AI Agent
Embed Ada across your website
Embed Ada in your mobile apps
Deploy Ada in Facebook Messenger, WhatsApp, Instagram and Twitter
Deploy Ada to automate conversations via SMS *Additional cost for Twilio Messaging
Deploy Ada in your phone channel to replace or augment your IVR *Additional cost for Voice conversations
Deploy Ada to automate conversations via email
Handoffs
Chatbot
AI Agent
Transfer conversations to agents via chat
Automatically create a ticket and transfer conversations to agents using email
Let customers schedule a call back from a phone agent in the chat
Hand off a chat to ticketing or case systems
Smart Escalations
Chatbot
AI Agent
Set logic-based routing rules to transfer to a department based on customer information
Add tags to Ada's escalation for better reporting inside your agent platform
Allow Ada's bot to summarize the issue as it hands off to an agent
Apps & Integrations
Chatbot
AI Agent
Authenticate your customers to personalize their experience
Access 30+ prebuilt integrations to leading third-party tools like Shopify, Marketo, Clearbit, and more
Leverage APIs to take action on behalf of customers
Build integrations to multiple knowledge sources like a help center or product manual
Build integrations to sync customer profile data between Ada and your CRM
Access & Governance
Chatbot
AI Agent
Track, audit, and revert changes to your bot in seconds
Single sign-on to meet your organization’s security requirements