Integrations

Automatically create callback requests and transfer calls from Ada's AI Agent to a human agent, complete with ticket context.

Seamlessly transfer customer conversations, including ticket context, from AI Agent to human agent over messaging, phone, or email.

Ingest content from your Contentful knowledge base so your AI Agent can instantly generate accurate, relevant, and safe responses to customer inquiries.

Integrate with the entire Dixa suite. Connect your Dixa knowledge base and route conversations to human agents over chat, email, and phone.

Onboard Ada's AI Agent in minutes using your existing content in Docusaurus, so Ada can immeditely start resolving customer inquiries.

Integrate Ada with the entire Freshworks suite. Connect your knowledge base and route conversations to human agents over chat, email, and phone.

Onboard your AI Agent using content from your Genesys knowledge base. Transfer customers to a human agent via email or messaging channels when needed.

Ingest content from Github files so your AI Agent can instantly generate accurate, relevant, and safe responses to customer inquiries.

When needed, Ada can bring in a human agent from Gladly to take over the conversation on messaging or email, passing conversation context for faster resolution.

Transfer customers to a human agent in Gorgias over email and messaging channels. Pass conversation context for faster, more efficient service.

Quickly onboard Ada using your content from GuruKB, so your AI Agent can immediately start resolving customer service inquiries.

Integrate with the entire Help Scout suite. Connect your knowledge base and route conversations to human agents over email and messaging channels when needed.

Integrate with the entire Kustomer suite. Connect to your Kustomer knowledge base and route conversations to a human agent over messaging or email when needed.

Easily escalate customer conversations from Ada to human agents in NICE CXone when more specialized help is required.

Easily onboard Ada using Paligo content, so your AI Agent can immediately start resolving inquiries across your customer service channels.

Connect Ada to the entire Salesforce suite. Onboard your AI Agent with content from Salesforce Knowledge and route inquiries to a human over chat, messaging, email, or voice.

Transfer conversations from an AI Agent to a specialized human agent in Twilio, in either messaging or email channels.

Integrate with Zendesk Guide, Talk, Support, Chat, and Messaging. Onboard an AI Agent using knowledge base content, and transfer customers to human agents on any channel when needed.