Transform your email support with Ada
Say goodbye to ticket backlogs and multi-day response times with email support that automatically resolves 70% of incoming emails.
Level up your email support with Ada
Apply the powerful generative skills of Ada’s AI Agent to your email support to automate email responses that are relevant, accurate and safe.
“Ada’s AI Agent has had a huge impact on our operational efficiency. Now, we have the same "brain" and logic powering both our email and chat channels. If we're building a flow to improve the customer experience with our chat channel, our customers reaching out via email can enjoy that same experience. This is a huge boost for us.”
“Implementing Ada's AI Agent has allowed us to manage increasing support volumes without expanding our team. This strategic approach enables us to allocate resources effectively, maintain exceptional service quality, and remain focused on our mission to improve financial inclusion.”
Cut costs, boost performance with AI email support.
| Ada Email | Scripted email support | Human support | |
|---|---|---|---|
|
Automated resolution rate
An Automated Resolution is a conversation between a customer and a company that is relevant, accurate, safe and does not involve a human. | 70% | 4.5% | 0% |
| Response times | Seconds | Minutes | Hours, sometimes days |
| Personalization | Fast, accurate, and personalized resolution of inquiries | Limited to templates, leading to hasty and irrelevant responses | Custom responses, but often delayed and inconsistent causing high-friction |
| Scale | Manages large volumes and complex use cases autonomously | Supports select use cases requiring manual setup and monitoring | Continuous hiring and training to handle all use cases and routing |
| Accuracy | Leverages reasoning to deliver the most relevant and accurate response | Limited to predefined rules, struggles with complex or ambiguous conversations | Limited to training, access and expertise of the individual human agent |
| Omnichannel | One platform for consistent interactions across channels | Primarily focused on email with limited cross-channel support | Inconsistent or slow responses due to manual channel switching |
| Setup time | Build once and deploy everywhere, setup in minutes | Weeks or months to create/monitor response flows | 1-2 months to onboard, train and develop response guidelines |
| Cost for resolution | Low cost per conversation, low cost per resolution | Low cost per conversation, high cost per resolution | High cost per conversation, high cost per resolution |
Don't leave your customers unread.
End the wait and respond.
Customers expect their issues to be addressed within 4 hours or less — Ada can do it in seconds. Automatically resolve even the most complex customer email inquiries, carrying over context from other support channels.
Deliver personalized support across all channels
Benefit from the same powerful generative AI and deliver a consistently exceptional experience across email, voice, and messaging. Goodbye silos, hello simplicity.
Resolve in seconds, not days
Don’t lose customers over delayed responses. Deliver with the speed they demand and watch your average handle time drop. Your AI Agent can carry over context, automate, and resolve multiple questions — no matter how long the email thread.
Connect with existing business systems and save time
Overwhelming email volumes slowing your team down? No problem. Simply connect your AI Agent to the help center and key business systems and watch it swiftly resolve inquiries — unblocking agent productivity, lowering costs and increasing CSAT.
Learn how to supercharge your customer service with automated email responses.
Read the Article Here's everything you need to know about automating your customer service emails.
Read the Article Discover the 5 email automation tools that deliver personalized automated customer experiences.
Read the Article Find out the true cost of email support and how our conversational email AI can resolve autonomously, reduce costs and improve your CX.
See the Infographic