Guide to Automated Resolutions: Customer service metric vs pricing tool

We introduced Automated Resolution (AR) as the new north star customer service metric that companies should be adopting in an AI-first future. As it gives the most accurate reflection of your AI Agent’s success, we’ve been working with customers across various industries to finesse AR accuracy.

As more agent platforms catch up and start introducing their own versions of AR, we put together this guide to give you the tools you need to make informed decisions about how you’re measuring the success of AI-first customer service.

Inside you’ll find everything you need to know about:

• Defining AR: Understand the definition of AR in relation to AI Agents and how it's validated
• Validating AR: Understand how AI Agents are validating resolutions
• Paying for AR: Learn about the complexities of using AR as a pricing model and its influence on your evaluation
  Growing with AR: Explore the impact AI Agents have on CSAT, headcount reallocation, and your ROI