Report
The Future of Customer Service in 2025: Generative AI Trends and Insights
AI isn’t just transforming customer service—it’s redefining what’s possible. As businesses race to scale smarter, faster, and better, the appetite for automation is clear.
- 75% of executives aim to automate at least 50% of customer service operations over the next 3 years.
- 86% of customer service professionals have already tested or implemented AI systems, driving efficiency and improving workflows.
- Yet only 2% of companies report fully operational AI across all channels, signalling untapped potential.
Our latest report, The Future of Customer Service in 2025, dives deep into generative AI’s role in shaping scalable, customer-first strategies.
What’s Inside?
- Exclusive data: Learn from the perspectives of executives and customer service professionals alike on how AI is accelerating operational efficiency while delivering exceptional experiences.
- Trends to watch: Explore the rapid move from AI ambition to action, the power of omnichannel integration, and the shift to AI-human collaboration.
- Real-world insights: See how companies are achieving both strategic scalability and day-to-day operational wins.
Understand the challenges and opportunities of AI adoption, from leadership alignment to delivering scalable, customer-centric outcomes. This report offers actionable steps to reduce costs, elevate customer satisfaction, and future-proof your strategy.
Download now and lead the AI revolution in customer service.
