ACX Episode 3: Aligning your org on AI customer service strategy

Great customer service is a full team effort. From the front line agents to the content and product teams, it really takes a village if you want to truly maximize the value of AI customer service (ACX). The onus falls to customer service leadership to ensure that cross-functional teams are aligned on a shared strategy, especially when it comes time to bring generative AI on board.

In the third webinar of our ACX series, we discuss how to best engage your broader organization to ensure your AI strategy is a shared priority and that you have the support you need to execute on your vision.

Watch our expert speakers to explore:

• Which teams to engage – Discover the key roles and strategies to assemble a strong cross-functional team.
• Building feedback loops – Learn how to create communication systems between teams that will help you continually improve AI customer service.
• How to share success – Discover the core metrics to track AI customer service performance and how to best share your wins across your organization.