ACX Episode 2: Building high-impact AI customer service teams

To stay competitive, customer service leaders need to adopt modern strategies that account for both human and AI agents on staff. You can’t simply reapply old playbooks and expect success.

In the second webinar of our ACX series, we dive into the essentials of recruiting AI-ready talent, structuring your team for maximum impact, and setting the stage for unstoppable customer service success.

Watch our expert speakers to explore:

• How to build an AI-ready team – Discover the key roles and strategies to assemble a powerhouse team.
• How to scale for success – Learn how to create a team structure and career paths that lead to exponential gains as you grow.
• The new standards for success – Discover the core metrics to track performance for both human and AI agents.

Get ahead of the competition by learning how to seamlessly blend human and AI agents into a high-performing, efficient team.