Intro to ACX: The framework to accelerate AI maturity in customer service

Advancements in LLMs have made it possible for AI Agents to perform on par with human agents, but is that all it takes to maximize the success of AI customer service (ACX) in your company? The truth is that real success comes from the ACX program you develop around AI Agents and the framework you put in place to level up the program’s maturity.

Think about it this way: even with the best captain and the finest crew, you still need a map to get to your destination. The ACX program is that map. As the captain, your role is to understand where you currently are and chart the course to success—and the crew (human and AI) can steer the ship to get you there.

We launched an exciting new series aimed at helping companies accelerate their AI maturity in customer service by diving deep into the ACX program. In this first webinar, we’ll introduce the framework that this series will follow.

Watch this webinar on demand as we explore the various dimensions that make up the ACX program. Along with guest speakers from Zoominfo and NTT, we’ll help you:

• Discover the benefits of AI maturity
• Assess your maturity level in each dimension of the ACX program
• Find out what you need to do to level up AI maturity

By improving the maturity of the ACX program, you’ll not only be able to establish an unparalleled competitive advantage, but exponentially increase the ways in which you benefit from it.