How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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AI & Automation | 9 min read
impactful ways to deploy conversational AI on your website
Ideas for impactful ways to deploy conversational AI to match your business’s unique customer journey.
Selin Tamer
Conversational Interaction Designer
AI & Automation | 12 min read
mitigating bias in algorithmic decision-making for an equitable AI-driven future
In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?
David Dai
Machine Learning Scientist
AI & Automation | 10 min read
multilingual AI: an ensemble approach
Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.
Jérôme Solis
Senior Product Manager
AI & Automation | 8 min read
making automation magic with conversational design
Engaging chatbot experiences take a solid tech foundation and brand experiences built on top of it using the principles of conversational design.
André Wessels
Manager, Chatbot and Support Content
AI & Automation | 5 min read
a sweet take on automation vs human connection from Donut’s co-founder
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
Lynn Pine
AI Content Specialist
AI & Automation | 11 min read
how Ada works around the pitfalls of generative language models
Advancements have allowed ML teams to train large language models, but generative language models still have limitations.
Armand Silviu Gurgu, Christos Melidis, and Mandy Gu
Engineering Team