How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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AI & Automation | 8 min read
what CX leaders can and can't do with generative AI
While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.
Lynn Pine
AI Content Specialist
AI & Automation | 9 min read
what personalized CX looks like in different industries
There's a key feature to powering personalization at scale. We'll show you it applies to customer goals and intents that vary widely depending on the industry.
Lynn Pine
AI Content Specialist
AI & Automation | 6 min read
the importance of onboarding AI to CX organizations
CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.
Gordon Gibson
Director, Applied Machine Learning
AI & Automation | 4 min read
should you use ChatGPT in your CX organization?
Before jumping in and applying ChatGPT directly to your stack, there are important factors CX leaders need to consider when evaluating solutions.
Grant Oyston
AI Product Marketing Manager
AI & Automation | 7 min read
preparing your CX organization to adopt generative AI
You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.
Lynn Pine
AI Content Specialist
AI & Automation | 9 min read
is your brand ready for generative AI? here’s how CX leaders can prepare
Business leaders wrapping their heads around the impressive capabilities of ChatGPT are still wondering how LLMs can impact customer service.
Sarah Fox
AI Content Specialist
AI & Automation | 6 min read
understanding the business implications of ChatGPT and large language models (LLMs)
With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.
Mike Murchison
CEO, Ada
AI & Automation | 9 min read
impactful ways to deploy conversational AI on your website
Ideas for impactful ways to deploy conversational AI to match your business’s unique customer journey.
Selin Tamer
Conversational Interaction Designer
AI & Automation | 12 min read
mitigating bias in algorithmic decision-making for an equitable AI-driven future
In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?
David Dai
Machine Learning Scientist
AI & Automation | 10 min read
multilingual AI: an ensemble approach
Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.
Jérôme Solis
Senior Product Manager
AI & Automation | 8 min read
making automation magic with conversational design
Engaging chatbot experiences take a solid tech foundation and brand experiences built on top of it using the principles of conversational design.
André Wessels
Manager, Chatbot and Support Content
AI & Automation | 5 min read
a sweet take on automation vs human connection from Donut’s co-founder
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
Lynn Pine
AI Content Specialist