As businesses get serious about AI customer service, they’re asking: How should we be paying for this? And more importantly: What are we actually paying for?

Mike Lidin

Senior Director, Customer and GTM Activation

It’s not about adding AI to your team, it’s about building your team around it. Here’s how.

Mike Lidin

Senior Director, Customer and GTM Activation

See how leading support teams are redesigning their org charts to scale automation with structure, clarity, and impact.

Sarah Fox

AI Content Specialist

Performance doesn’t come from AI alone. It comes from AI integration.

Lynn Pine

AI Content Specialist

The most innovative CX leaders are building ACX teams—dedicated functions with clear roles, goals, and accountability for AI customer service.

Lynn Pine

AI Content Specialist

Meet the AI Manager—the new CX role driving smarter automation, better resolutions, and a radically more efficient support team.

Sarah Fox

AI Content Specialist

If your CX team wants more budget, more influence, and a stronger seat at the table, it’s time to upgrade your metric stack.

Sarah Fox

AI Content Specialist

Not all metrics speak CEO. Learn how to translate AI performance into influence, buy-in, and budget.

Sarah Fox

AI Content Specialist

If you want to really understand—and improve—the customer experience, you have to look at more than just satisfaction in isolation.

Adam Kruger

AI Product Manager

A high CSAT score isn’t the goal—it’s the outcome of a support strategy that actually works for your customers.

Adam Kruger

AI Product Manager

Discover how AllTrails and NinjaTrader scaled their AI agents by integrating the systems that matter most.

Megan Myke

Engagement Manager

Coaching AI isn’t just about tweaking responses or fixing mistakes, it’s about turning data into direction

Adam Day

Senior Product Manager