If you want to really understand—and improve—the customer experience, you have to look at more than just satisfaction in isolation.

Adam Kruger

AI Product Manager

A high CSAT score isn’t the goal—it’s the outcome of a support strategy that actually works for your customers.

Adam Kruger

AI Product Manager

Discover how AllTrails and NinjaTrader scaled their AI agents by integrating the systems that matter most.

Megan Myke

Engagement Manager

Coaching AI isn’t just about tweaking responses or fixing mistakes, it’s about turning data into direction

Adam Day

Senior Product Manager

Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.

Adam Kruger

AI Product Manager

Discover the measurable impact AI coaching has on AI customer service.

Maggie Brennand

Senior Product Marketing Manager

Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.

Deanna Duxbury

Senior Manager, Content Marketing

AI coaching transforms your AI agent into a proactive support expert. Learn how to train AI for better, faster, and smarter service.

Adam Day

Senior Product Manager

Worried about the influx of inquiries during tax season? Let’s talk about how you can be better prepared for the 2025 tax season.

Molly Varghese

Senior Tax Manager

In Ada’s most recent ACX framework webinar, we discuss what it takes to build a customer-centric AI strategy with monday.com.

Dylan Bowman

Senior Director, Customer Solutions

Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?

Sarah Fox

AI Content Specialist

Conversational AI has moved past its experimental phase. It’s a proven tool to give digital banking an edge.

Mudit Bhasin

Manager, Professional Services