Outdated IVRs frustrate. AI voice agents resolve. Here’s why phone support still matters—and how AI agents finally make it work.

Sarah Fox

AI Content Specialist

Over two days of hacking, our engineers tackle problems that aren’t on the current roadmap. Here's a recap of the latest Hack Days.

Liam Close

Team Lead, Engineering

What sets AI customer service agents apart from traditional chatbots? Here's what you should consider before bringing one into your business.

Sarah Fox

AI Content Specialist

Trust is the linchpin of AI adoption in customer service. Here's what it takes to actually earn it.

Julia Johnson

Director, Legal & Privacy

If you’re investing in AI for customer service, make sure your CRM isn’t left on the sidelines.

Sarah Fox

AI Content Specialist

Even the most intelligent AI can’t drive impact alone. It needs context. It needs data. It needs access. That’s where integrations come in.

Sarah Fox

AI Content Specialist

Teaching AI our testing standards helped us turn risky refactors into routine improvements. Here’s how.

Jerridan Quiring

Staff Software Engineer

What if your AI didn’t just forget your conversation—what if it never remembered it in the first place?

Jennifer Sewell

Vice President, Marketing

Learn how Model Context Protocol (MCP) helps AI agents use real-time business data to deliver smarter, more accurate customer service.

Shantanu Kedar

Director, Product Marketing

Think scaling AI across every channel sounds impossible? These brands are doing it—with smart strategy, real results, and zero shortcuts.

Mike Lidin

Senior Director, Customer and GTM Activation

Agentic AI is everywhere—but most people still get it wrong. Here’s what it really means, and why it’s already reshaping customer service.

Jennifer Sewell

Vice President, Marketing

Instead of using retrieval to improve generation, we use generation to improve retrieval. Sounds recursive? It is. And it works.

Christos Melidis

Staff Machine Learning Scientist