Assessment: Is your enterprise ready for AI customer service?
Before choosing the right AI customer service solution for enterprise scale, use this assessment to make sure your organization is set up for long-term success.
Learn MoreAI strategy & transformation Page 7 of 7
Enterprises are rethinking how AI fits into their customer service model. From team structures to long-term planning, explore the strategies behind successful transformation.
AI strategy & transformation | 11 min read
how Ada works around the pitfalls of generative language models
Advancements have allowed ML teams to train large language models, but generative language models still have limitations.
Armand Silviu Gurgu, Christos Melidis, and Mandy Gu
Engineering Team
AI strategy & transformation | 7 min read
bot CSAT vs. human CSAT: why they should be measured separately
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Lynn Pine
AI Content Specialist