Ada Support

Customer stories

A closer look at how teams are using Ada to transform customer service. From behind-the-scenes perspectives to breakthrough results, these stories highlight what change looks like in action.

IPSY’s Anna Prince is transforming ecommerce CX with AI customer service agents
The future of travel CX is taking off in APAC
From agents to AI collaborators: How BHN made agentic AI part of the team
scaling smarter—how AI unlocks seamless omnichannel support
crafting a smarter knowledge base: the key to AI customer service software that works
embracing AI in SaaS customer service: 4 lessons from early adopter Epos Now
q&a with mike gozzo: ada's chief product officer
scaling developer workflows at ada
the people defining the CX careers of the future
3 years of engineering at ada
q&a with david hariri: ada's co-founder & head of R&D
q&a with mike murchison: ada’s co-founder & CEO