Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
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Customer Experience | 5 min read
The profitability of an excellent agent experience
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
The value of going physical in a digital world
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Lynn Pine
AI Content Specialist
Customer Experience | 4 min read
Why StubHub’s VP of CX values simplicity over everything
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
The changing role of brand both inside and outside your company
Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.
Lynn Pine
AI Content Specialist
Customer Experience | 8 min read
Best and worst brand Interactions from 14 CX and marketing leaders
It’s already been six months since we launched Now Brands Talk. We are celebrating this exciting milestone as we air our fifteenth episode.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
How to measure brand impact to drive revenue
This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
How to build a cross-functional content ecosystem
Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
What CX and EX can learn from each other
Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
Digital transformation: Before, during, and after
How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
3 types of data for good CX decisions
We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
Leveraging employee insights for customer care
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
Lynn Pine
AI Content Specialist
Customer Experience | 7 min read
Creating tight alignment between sales and marketing
In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
Lynn Pine
AI Content Specialist