How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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Customer Experience | 8 min read
3 themes pulled from a full year of conversations with CX leaders
As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.
Perri Chaikof
Director of Customer Marketing
Customer Experience | 5 min read
Carta’s CRO talks about sales and the customer experience
Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
the crossover between brand and customer experience
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
Talkdesk’s CMO on the value of industry-specific offerings
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
the profitability of an excellent agent experience
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
the value of going physical in a digital world
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Lynn Pine
AI Content Specialist
Customer Experience | 4 min read
why StubHub’s VP of CX values simplicity over everything
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
the changing role of brand both inside and outside your company
Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.
Lynn Pine
AI Content Specialist
Customer Experience | 8 min read
best and worst brand Interactions from 14 CX and marketing leaders
It’s already been six months since we launched Now Brands Talk. We are celebrating this exciting milestone as we air our fifteenth episode.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
how to measure brand impact to drive revenue
This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
how to build a cross-functional content ecosystem
Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
what CX and EX can learn from each other
Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.
Lynn Pine
AI Content Specialist