How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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Customer Experience | 6 min read
digital transformation: before, during, and after
How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
3 types of data for good CX decisions
We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
leveraging employee insights for customer care
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
Lynn Pine
AI Content Specialist
Customer Experience | 7 min read
creating tight alignment between sales and marketing
In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
Lynn Pine
AI Content Specialist
Customer Experience | 7 min read
bot CSAT vs. human CSAT: why they should be measured separately
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
tackling customer experience globally, remotely, and asynchronously
We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Lynn Pine
AI Content Specialist