Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
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Customer Experience | 7 min read
Bot CSAT vs. human CSAT: Why they should be measured separately
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
Tackling customer experience globally, remotely, and asynchronously
We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Lynn Pine
AI Content Specialist