How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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Customer Experience | 7 min read
Bot CSAT vs. human CSAT: Why they should be measured separately
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Lynn Pine
AI Content Specialist
Customer Experience | 6 min read
Tackling customer experience globally, remotely, and asynchronously
We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Lynn Pine
AI Content Specialist