Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.

Sarah Fox

Senior Content Producer

Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.

Arjun Ruparelia

SaaS Writer and Content Marketer

How is generative AI being used by real companies right now? Learn how top brands across industries are using generative AI for customer service.

Sarah Fox

Senior Content Producer

If you're in customer service, you're probably wondering what AI is, how it applies to customer service, and if it will take your job. We're here to help you separate the buzz from reality.

Sarah Fox

Senior Content Producer

Data shows that when you customize your chatbot to your brand and give your bot a persona, you can increase customer engagement and reach a wider audience.

Sarah Fox

Senior Content Producer

Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.

Lynn Pine

AI Content Specialist

Three main trends that smart ecommerce leaders should be keeping an eye on.

Grant Oyston

AI Product Marketing Manager

Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.

Lynn Pine

AI Content Specialist

It’s already been six months since we launched Now Brands Talk. We are celebrating this exciting milestone as we air our fifteenth episode.

Lynn Pine

AI Content Specialist

Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.

Lynn Pine

AI Content Specialist