Learn how to use CSAT more strategically to grow your customer service goals and prepare for an AI-first world.

Sarah Fox

AI Content Specialist

Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.

Sarah Fox

AI Content Specialist

Get this year's top tips for standing out in a crowded SaaS market and delivering the top-notch customer service.

Sarah Fox

AI Content Specialist

Balancing age-old strategies with new-age trends can be daunting. We’re here to help.

Sarah Fox

AI Content Specialist

Should you automate your call center? Read on to understand how you can use call center automation to build a competitive advantage.

Sarah Fox

AI Content Specialist

Are the thousands of call center automation software choices making your head spin? We help you find the best CCaaS on the market in this guide.

Sarah Fox

AI Content Specialist

Here’s what SaaS brands can learn from ecommerce leaders to stand out in a crowded market, increase conversions, loyalty, and revenue.

Sarah Fox

AI Content Specialist

Learn how to build a knowledge base for customer service that gives you an edge over competitors.

Arjun Ruparelia

SaaS Writer and Content Marketer

Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.

Sage Lazzaro

Technology Journalist

Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.

Sage Lazzaro

Technology Journalist

The rising cost of human-led support is a frustrating reality in customer service. Is generative AI customer service the answer?

Sarah Fox

AI Content Specialist

Three main trends that smart ecommerce leaders should be keeping an eye on.

Grant Oyston

AI Product Marketing Manager