RFP template: Choosing AI technology for enterprise customer service
An excel sheet containing 100+ detailed evaluation questions across seven categories in scoring-ready format you can send directly to vendors.
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scaling developer workflows at ada
As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution that scales.
Raj Ravichandiran, Robert D'Ippolito, and Andre Marcelo-Tanner
Engineering Team
Impact stories | 8 min read
3 themes pulled from a full year of conversations with CX leaders
As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.
Perri Chaikof
Director of Customer Marketing
Impact stories | 15 min read
the people defining the CX careers of the future
New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.
Perri Chaikof
Director of Customer Marketing
Impact stories | 5 min read
Carta’s CRO talks about sales and the customer experience
Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.
Lynn Pine
AI Content Specialist
Impact stories | 5 min read
the crossover between brand and customer experience
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.
Lynn Pine
AI Content Specialist
3 years of engineering at ada
In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.
Andre Marcelo-Tanner
Staff DevOps Engineer
Impact stories | 5 min read
Talkdesk’s CMO on the value of industry-specific offerings
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Lynn Pine
AI Content Specialist
Impact stories | 5 min read
the value of going physical in a digital world
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Lynn Pine
AI Content Specialist
Impact stories | 4 min read
why StubHub’s VP of CX values simplicity over everything
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
Lynn Pine
AI Content Specialist
Impact stories | 5 min read
how to measure brand impact to drive revenue
This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
how to build a cross-functional content ecosystem
Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.
Lynn Pine
AI Content Specialist
Impact stories | 7 min read
q&a with david hariri: ada's co-founder & head of R&D
We sat down with David Hariri, Co-founder and Head of R&D at Ada, to learn more about his experience and expertise.
Sarah Fox
Senior Content Producer