There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.

Bénédicte Pierrejean

Senior Machine Learning Scientist

Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.

Sarah Fox

AI Content Specialist

As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?

Sage Lazzaro

Technology Journalist

Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.

Arjun Ruparelia

SaaS Writer and Content Marketer

Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.

Sarah Fox

AI Content Specialist

Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.

Sage Lazzaro

Technology Journalist

How is generative AI being used by real companies right now? Learn how top brands across industries are using generative AI for customer service.

Sarah Fox

AI Content Specialist

If you're in customer service, you're probably wondering what AI is, how it applies to customer service, and if it will take your job. We're here to help you separate the buzz from reality.

Sarah Fox

AI Content Specialist

AI can’t do customer service entirely on its own. Human customer service workers have to build new systems and overcome challenges to reap its benefits.

Sage Lazzaro

Technology Journalist

A new metric is now the North Star for customer support: Automated Resolutions. Here's how to optimize for it.

Arnon Mazza

Staff Machine Learning Scientist

Ada Interact is back, and this year we’re doubling down on AI-first CX.

Sarah Fox

AI Content Specialist

We dig into the main conversational AI best practices we teach our own clients regarding voice automation for customer service.

Selin Tamer

Conversational Interaction Designer