As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution that scales.

Raj Ravichandiran, Robert D'Ippolito, and Andre Marcelo-Tanner

Engineering Team

As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.

Perri Chaikof

Director of Customer Marketing

New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.

Perri Chaikof

Director of Customer Marketing

In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?

David Dai

Machine Learning Scientist

Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

Lynn Pine

AI Content Specialist

Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.

Jérôme Solis

Senior Product Manager

Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.

Lynn Pine

AI Content Specialist

In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.

Andre Marcelo-Tanner

Staff DevOps Engineer

Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.

Lynn Pine

AI Content Specialist

In the very near future, every company will be an AI company. Ada Interact told this story of a new era — one where CX drives business, and AI drives CX.

Sarah Fox

AI Content Specialist

Engaging chatbot experiences take a solid tech foundation and brand experiences built on top of it using the principles of conversational design.

André Wessels

Manager, Chatbot and Support Content

Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.

Lynn Pine

AI Content Specialist