RFP template: Choosing AI technology for enterprise customer service
An excel sheet containing 100+ detailed evaluation questions across seven categories in scoring-ready format you can send directly to vendors.
Learn MoreAI customer service & CX insights blog | Ada Page 18 of 18
Read expert articles on conversational AI, automation, and customer experience to keep your support strategy one step ahead.
Agentic customer experience (ACX) | 6 min read
what CX and EX can learn from each other
Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
digital transformation: before, during, and after
How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
3 types of data for good CX decisions
We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
q&a with mike murchison: ada’s co-founder & CEO
We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.
Sarah Fox
Senior Content Producer
Impact stories | 5 min read
leveraging employee insights for customer care
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
Lynn Pine
AI Content Specialist
Impact stories | 7 min read
creating tight alignment between sales and marketing
In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
Lynn Pine
AI Content Specialist
AI strategy & transformation | 7 min read
bot CSAT vs. human CSAT: why they should be measured separately
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Lynn Pine
AI Content Specialist
Impact stories | 6 min read
tackling customer experience globally, remotely, and asynchronously
We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Lynn Pine
AI Content Specialist
Ada news & product updates | 6 min read
we’ve joined the unicorn club: $130M raised in series c round at a $1.2B valuation
We’re excited to announce that we’ve raised $130M in Series C financing led by Spark Capital, with a valuation of $1.2B.
Lynn Pine
AI Content Specialist