RFP template: Choosing AI technology for enterprise customer service
An excel sheet containing 100+ detailed evaluation questions across seven categories in scoring-ready format you can send directly to vendors.
Learn MoreAI customer service & CX insights blog | Ada Page 2 of 17
Read expert articles on conversational AI, automation, and customer experience to keep your support strategy one step ahead.
Voice & omnichannel AI | 15 min read
AI in customer communications for insurers: The fast lane to better CX and lower costs
What does conversational AI in insurance look like in practice? And where should insurers start? We break it down.
Sarah Fox
Senior Content Producer
AI strategy & transformation | 12 min read
Metrics that matter for AI voice agents in customer service
What should you really be measuring in voice? Here’s how to track the value your AI agent is actually delivering.
Brian May
Voice, SME in Customer Success
How Ada’s MCP Server brings conversational analytics to AI customer service
Find out what conversational analytics is, why it matters now, and how Ada’s new MCP Server is making it a reality for CX teams everywhere.
Tal Rosenzweig
Technical Product Marketing Manager
Ada news & product updates | 7 min read
How Medallia and Ada are closing the customer feedback loop for good
Feedback is only useful if you act fast. Ada and Medallia turn lagging insights into instant action and CX that keeps getting smarter.
Eric Taucer
Senior Partner Manager
Agentic customer experience (ACX) | 7 min read
Why returns are the most fragile moment in ecommerce customer service
Returns are no longer an afterthought. Discover why they’ve become one of the most fragile moments in ecommerce customer experience.
Sarah Fox
Senior Content Producer
AI agent in the field | 10 min read
AI agent in the field: 5 AI customer service use cases ecommerce brands are automating today
See how ecommerce teams use AI agents to automate high-volume customer service workflows, reduce support load, and deliver faster, more consistent CX.
Christine Pun
Product Marketing Manager
AI strategy & transformation | 9 min read
The readiness gap holding back enterprise AI customer service
The gap between ambition and organizational readiness is where most AI customer service initiatives lose traction. It’s also where the real opportunity lies.
Sarah Fox
Senior Content Producer
Voice & omnichannel AI | 19 min read
Best AI voice agents for insurance: How to choose, deploy, and scale voice CX
Here's where AI voice agents for insurance deliver the most value, what to look for in a platform, and how to deploy and scale voice CX with confidence.
Sarah Fox
Senior Content Producer
AI agent in the field | 9 min read
AI agent in the field: 5 AI customer service use cases for health insurance
These aren’t pilots. They’re production-ready use cases for AI in health insurance already delivering results.
Christine Pun
Product Marketing Manager
Impact stories | 10 min read
The generative AI migration blueprint: Blackhawk Network (BHN) proves what CX automation can become
If you're reaching the limits of scripted automation, BHN’s story offers a clear next step. Here's how BHN migrated to a generative AI agent.
Chelsey Neal
Sr Director, Customer & Event Marketing
AI strategy & transformation | 13 min read
What’s next for AI in customer experience: 5 predictions for 2026
AI proved itself in 2025. These five predictions show what comes next—and what it’ll take to scale AI customer experience in 2026.
Sarah Fox
Senior Content Producer
AI agent in the field | 8 min read
AI agent in the field: 5 customer service use cases for AI in P&C insurance
See how P&C insurers are automating customer service with AI use cases in insurance, like claims, renewals, and coverage support.
Christine Pun
Product Marketing Manager