How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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The latest news and expert advice on AI, automation, and customer service
Beyond chatbots: 5 unexpected ways AI is transforming automation in customer service
Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.
Mudit Bhasin
Manager, Professional Services
In conversation with OpenAI: Building trust in the age of AI hallucinations
Are AI hallucinations holding you back? This is your opportunity to learn from the experts.
Yogi Bhatnagar
Principal Customer Solutions Consultant
Unlocking the benefits of AI omnichannel customer service for your business
Discover the game-changing benefits of omnichannel customer service, and explore how your business can achieve this with an AI agent.
Maggie Brennand
Senior Product Marketing Manager
The ultimate guide to SaaS customer service automation
Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.
Mudit Bhasin
Manager, Professional Services
AI & Automation | 10 min read
The dark side of AI customer service: 5 pitfalls to avoid
Here are five pitfalls of AI customer service that you need to be aware of — and how to side step them.
Grant Oyston
AI Product Marketing Manager
Automated customer service: The secret weapon for high-growth SaaS companies
Wondering what most high-growth SaaS companies have in common? An automated customer service strategy backed by AI.
Emillee Hernandez
Customer Solutions Consultant
How AI is revolutionizing the omnichannel customer experience
AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.
Grant Oyston
AI Product Marketing Manager
AI & Automation | 10 min read
How we train large language models for Ada’s AI Agent
Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.
Sarah Fox
AI Content Specialist
Customer Service | 9 min read
Multichannel to omnichannel: A customer service evolution
Many companies tout their multichannel approach, but the real game-changer is omnichannel customer service.
Faria Islam
AI Product Marketing Manager
The ultimate guide to AI omnichannel customer service
Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.
Faria Islam
AI Product Marketing Manager
How to master AI customer service across all channels
What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
Mike Gozzo
Chief Product & Technology Officer
AI & Automation | 10 min read
Preventing hallucinations in AI: Best practices for customer service AI agents
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
Yochai Konig
Vice President, Machine Learning & AI