It’s not about adding AI to your team, it’s about building your team around it. Here’s how.

Mike Lidin

Senior Director, Customer and GTM Activation

Teaching AI our testing standards helped us turn risky refactors into routine improvements. Here’s how.

Jerridan Quiring

Staff Software Engineer

See how leading support teams are redesigning their org charts to scale automation with structure, clarity, and impact.

Sarah Fox

Senior Content Producer

Performance doesn’t come from AI alone. It comes from AI integration.

Lynn Pine

AI Content Specialist

What if your AI didn’t just forget your conversation—what if it never remembered it in the first place?

Jennifer Sewell

Vice President, Marketing

The most innovative CX leaders are building ACX teams—dedicated functions with clear roles, goals, and accountability for AI customer service.

Lynn Pine

AI Content Specialist

Learn how Model Context Protocol (MCP) helps AI agents use real-time business data to deliver smarter, more accurate customer service.

Shantanu Kedar

Director, Product Marketing

Meet the AI Manager—the new CX role driving smarter automation, better resolutions, and a radically more efficient support team.

Sarah Fox

Senior Content Producer

Ada’s Spring Launch introduces smarter voice AI and tools that help your agent improve over time. Discover new capabilities like Coaching, Scorecards, Playbooks, and Recommendations.

Maggie Brennand

Senior Product Marketing Manager

If your CX team wants more budget, more influence, and a stronger seat at the table, it’s time to upgrade your metric stack.

Sarah Fox

Senior Content Producer

Think scaling AI across every channel sounds impossible? These brands are doing it—with smart strategy, real results, and zero shortcuts.

Mike Lidin

Senior Director, Customer and GTM Activation

Not all metrics speak CEO. Learn how to translate AI performance into influence, buy-in, and budget.

Sarah Fox

Senior Content Producer