
How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
Learn MoreThe latest news and expert advice on AI, automation, and customer service
For those that couldn’t join us at this year's Ada Interact, here’s a taste of what attendees experienced.
Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.
Looking to purchase knowledge base software but don’t know where to start? Read our guide on how to buy knowledge base software.
Conversational AI allows you deliver the experience your customers crave. Read this guide to learn the basics of conversational AI.
There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.
Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.
As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?
Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.
Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.
Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.
How is generative AI being used by real companies right now? Learn how top brands across industries are using generative AI for customer service.
Understand the differences between traditional IVR, a conversational AI voice bot, and call center automation so you can make the right investment for your business.