Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.

Gordon Gibson

Director, Applied Machine Learning

Learn how you can scale support operations with AI email customer service — without the traditional constraints of human resources and rising costs.

Faria Islam

AI Product Marketing Manager

AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.

Yochai Konig

Vice President, Machine Learning & AI

Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.

Mike Murchison

CEO, Ada

Ready to automate your customer service emails? Here are some things to consider.

Faria Islam

AI Product Marketing Manager

Five email automation tools that can deliver personalized automated experiences, help you hit your CSAT goals, and cut costs.

Faria Islam

AI Product Marketing Manager

Automate email responses to supercharge your customer service and give agents time to work on strategic tasks.

Faria Islam

AI Product Marketing Manager

The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.

Sarah Fox

AI Content Specialist

Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.

Sarah Fox

AI Content Specialist

Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.

Sage Lazzaro

Technology Journalist

We've handpicked the top 7 Shopify apps for ecommerce to help you skip the guesswork.

Sarah Fox

AI Content Specialist

Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.

Mike Gozzo

Chief Product & Technology Officer