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The latest news and expert advice on AI, automation, and customer service

questions to ask before you onboard a conversational AI platform for customer service
what is CSAT, and when (not) to use it
the truth about free chatbots for customer service
the anatomy of an AI agent
AI & Automation | 11 min read

the anatomy of an AI agent

Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.

Sage Lazzaro
Technology Journalist
top 5 SaaS customer service tips for 2024
is customer data safe in a world run by AI agents?
the ultimate guide to call center automation
chatbot vs. AI agent: what's the difference and why does it matter?
everything you need to know about buying call center automation software
the biggest challenges left to tackle in customer service — and how AI can help
go beyond a regular ecommerce chatbot: lead the future of online retail with AI
top tips SaaS can learn from ecommerce