Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
Learn MoreAI & Automation Page 3 of 5
Questions to ask before you onboard a conversational AI platform for customer service
Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.
Sarah Fox
AI Content Specialist
The truth about free chatbots for customer service
Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.
Sarah Fox
AI Content Specialist
AI & Automation | 11 min read
The anatomy of an AI agent
Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.
Sage Lazzaro
Technology Journalist
AI & Automation | 12 min read
Is customer data safe in a world run by AI agents?
How safe is customer data in a world run by AI agents? And what do companies need to do to protect it?
Sage Lazzaro
Technology Journalist
AI & Automation | 12 min read
Chatbot vs. AI Agent: What's the difference and why does it matter?
Businesses that onboard an AI Agent are differentiating themselves rapidly, leaving behind the limitations of traditional chatbots.
Grant Oyston
AI Product Marketing Manager
AI & Automation | 12 min read
The AI & Operations Playbook: How to take AI and apply it to the operations of the business
CEO of the AI Exchange, Rachel Woods, walks through the playbook that they use for customers and internally, to optimize operations with AI.
Rachel Woods
CEO, AI Exchange
AI & Automation | 14 min read
Virtual call centers vs. call center automation: What you need now and why
Learn how automation can amplify your virtual call center’s effectiveness, the processes you can automate, and how it works.
Arjun Ruparelia
SaaS Writer and Content Marketer
AI & Automation | 21 min read
The ultimate guide to conversational AI
Conversational AI allows you deliver the experience your customers crave. Read this guide to learn the basics of conversational AI.
Arjun Ruparelia
SaaS Writer and Content Marketer
AI & Automation | 10 min read
Getting around the limitations of generative AI for customer service
There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.
Bénédicte Pierrejean
Senior Machine Learning Scientist
AI & Automation | 9 min read
Everyday examples of conversational AI
Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.
Sarah Fox
AI Content Specialist
AI & Automation | 13 min read
How human do we really want our AI bots to sound?
As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?
Sage Lazzaro
Technology Journalist
AI & Automation | 16 min read
Conversational AI for customer service: What it means and how it helps
Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.
Arjun Ruparelia
SaaS Writer and Content Marketer