AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.

Yochai Konig

Vice President, Machine Learning & AI

Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.

Mike Murchison

CEO, Ada

Ready to automate your customer service emails? Here are some things to consider.

Faria Islam

AI Product Marketing Manager

The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.

Sarah Fox

AI Content Specialist

Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.

Sage Lazzaro

Technology Journalist

We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.

Sarah Fox

AI Content Specialist

Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.

Mike Gozzo

Chief Product & Technology Officer

Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.

Sarah Fox

AI Content Specialist

Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.

Sarah Fox

AI Content Specialist

Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.

Sage Lazzaro

Technology Journalist

How safe is customer data in a world run by AI agents? And what do companies need to do to protect it?

Sage Lazzaro

Technology Journalist

Businesses that onboard an AI agent are differentiating themselves rapidly, leaving behind the limitations of traditional chatbots.

Grant Oyston

AI Product Marketing Manager