CEO of the AI Exchange, Rachel Woods, walks through the playbook that they use for customers and internally, to optimize operations with AI.

Rachel Woods

CEO, AI Exchange

Learn how automation can amplify your virtual call center’s effectiveness, the processes you can automate, and how it works.

Arjun Ruparelia

SaaS Writer and Content Marketer

Conversational AI allows you deliver the experience your customers crave. Read this guide to learn the basics of conversational AI.

Arjun Ruparelia

SaaS Writer and Content Marketer

There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.

Bénédicte Pierrejean

Senior Machine Learning Scientist

Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.

Sarah Fox

AI Content Specialist

As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?

Sage Lazzaro

Technology Journalist

Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.

Arjun Ruparelia

SaaS Writer and Content Marketer

Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.

Sarah Fox

AI Content Specialist

How is generative AI being used by real companies right now? Learn how top brands across industries are using generative AI for customer service.

Sarah Fox

AI Content Specialist

If you're in customer service, you're probably wondering what AI is, how it applies to customer service, and if it will take your job. We're here to help you separate the buzz from reality.

Sarah Fox

AI Content Specialist

AI can’t do customer service entirely on its own. Human customer service workers have to build new systems and overcome challenges to reap its benefits.

Sage Lazzaro

Technology Journalist

A new metric is now the North Star for customer support: Automated Resolutions. Here's how to optimize for it.

Arnon Mazza

Staff Machine Learning Scientist