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AI & Automation Page 6 of 7

the ultimate guide to generative AI for customer service
what AI can’t do for customer service — and why it needs humans to coach it
how we optimize our AI for automated resolutions
conversational AI best practices: voice automation for customer service
best practices for deploying generative AI in customer service
announcing ada’s new generative AI capabilities, and a new channel
knowledge base best practices for generative AI
what CX leaders can and can't do with generative AI
what personalized CX looks like in different industries
the importance of onboarding AI to CX organizations
should you use ChatGPT in your CX organization?
preparing your CX organization to adopt generative AI