Coaching AI isn’t just about tweaking responses or fixing mistakes, it’s about turning data into direction

Adam Day

Senior Product Manager

Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.

Adam Kruger

AI Product Manager

Discover the measurable impact AI coaching has on AI customer service.

Maggie Brennand

Senior Product Marketing Manager

Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.

Deanna Duxbury

Senior Manager, Content Marketing

What truly drives satisfaction in banking? Autonomy, personalization, and trust.

Ikram Halane

Senior Professional Services Consultant

Worried about the influx of inquiries during tax season? Let’s talk about how you can be better prepared for the 2025 tax season.

Molly Varghese

Senior Tax Manager

Conversational AI has moved past its experimental phase. It’s a proven tool to give digital banking an edge.

Mudit Bhasin

Manager, Professional Services

AI isn’t just reshaping the customer service landscape — it’s redefining it. Here are five bold predictions for where AI customer service is headed.

Deanna Duxbury

Senior Manager, Content Marketing

Find out how SaaS companies can leverage the Kaizen approach to deliver exceptional AI customer service, improve retention, and scale effectively.

Sarah Fox

AI Content Specialist

From treating your AI agent like a team member to leveraging automation for strategic gains, these lessons are your path to successful AI customer service.

Megan Myke

Engagement Manager

SaaS customers aren’t just buying a product — they’re investing in an experience. That's where AI customer service automation comes in.

Sarah Fox

AI Content Specialist

Get a close look at the cost savings, efficiency gains, and the long-term financial impact of customer service AI.

Maggie Brennand

Senior Product Marketing Manager