How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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AI customer service: 5 predictions for 2025
AI isn’t just reshaping the customer service landscape — it’s redefining it. Here are five bold predictions for where AI customer service is headed.
Deanna Duxbury
Senior Manager, Content Marketing
Customer Service | 11 min read
the kaizen approach: continuous improvement using AI in SaaS customer service
Find out how SaaS companies can leverage the Kaizen approach to deliver exceptional AI customer service, improve retention, and scale effectively.
Sarah Fox
AI Content Specialist
the future of voice AI in customer service: predictions, trends, and practical advice
Get an expert look into voice AI — where it stands today, the trends driving its future, and actionable steps for businesses to harness its potential.
Brian May
Voice, SME in Customer Success
why AI customer service automation is the game-changer SaaS needs right now
SaaS customers aren’t just buying a product — they’re investing in an experience. That's where AI customer service automation comes in.
Sarah Fox
AI Content Specialist
the road ahead for AI customer service
Get a glimpse into the future possibilities for delivering unparalleled experiences with AI customer service.
Jennifer Sewell
Senior Director, Product and Brand Marketing
the ROI of customer service AI: why it matters more than ever for SaaS
Get a close look at the cost savings, efficiency gains, and the long-term financial impact of customer service AI.
Maggie Brennand
Senior Product Marketing Manager
the ultimate guide to AI customer service
AI is much more than a way to automate tasks or cut costs — it's a strategic asset that can reshape every aspect of your business.
Jennifer Sewell
Senior Director, Product and Brand Marketing
from tickets to insights: how AI for customer service is turning support data into product gold
The secret to unlocking a treasure trove of user feedback, behavior patterns, and feature requests is hidden in your customer support interactions.
Faria Islam
AI Product Marketing Manager
5 essential AI integrations for customer support your SaaS company needs
Must-have AI integrations that will transform customer service from a cost center to a growth engine.
Grant Oyston
AI Product Marketing Manager
beyond chatbots: 5 unexpected ways AI is transforming automation in customer service
Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.
Mudit Bhasin
Manager, Professional Services
unlocking the benefits of AI omnichannel customer service for your business
Discover the game-changing benefits of omnichannel customer service, and explore how your business can achieve this with an AI agent.
Maggie Brennand
Senior Product Marketing Manager
the ultimate guide to SaaS customer service automation
Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.
Mudit Bhasin
Manager, Professional Services