Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
Learn MoreCustomer Service Page 2 of 3
How to automate email for customer service
Ready to automate your customer service emails? Here are some things to consider.
Faria Islam
AI Product Marketing Manager
Letting go of control in the era of AI agents
Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
Mike Murchison
CEO, Ada
Customer Service | 14 min read
Revolutionize your customer service: 5 must-have email automation tools
Five email automation tools that can deliver personalized automated experiences, help you hit your CSAT goals, and cut costs.
Faria Islam
AI Product Marketing Manager
Customer Service | 21 min read
The ultimate guide to automate email responses for customer service
Automate email responses to supercharge your customer service and give agents time to work on strategic tasks.
Faria Islam
AI Product Marketing Manager
Product launch: New capabilities to make your AI Agent smarter, more trustworthy, and reason like your top performer
The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.
Sarah Fox
AI Content Specialist
Ecommerce customer service software you need to improve the customer experience
Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.
Sarah Fox
AI Content Specialist
Why customer service companies need to supercharge off-the-shelf models
Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.
Sage Lazzaro
Technology Journalist
Customer Service | 11 min read
Top 7 Shopify apps you need for your ecommerce store
We've handpicked the top 7 Shopify apps for ecommerce to help you skip the guesswork.
Sarah Fox
AI Content Specialist
Why do customer service chatbots still suck?
Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
Mike Gozzo
Chief Product & Technology Officer
New Webinar: From human-first to AI-first customer service
We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
Sarah Fox
AI Content Specialist
Customer Service | 19 min read
The ultimate guide to ecommerce customer service
Ecommerce brands thrive when they deliver exceptional customer service. Learn how you can deliver on growing customer expectations.
Sarah Fox
AI Content Specialist
Questions to ask before you onboard a conversational AI platform for customer service
Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.
Sarah Fox
AI Content Specialist