How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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from tickets to insights: how AI for customer service is turning support data into product gold
The secret to unlocking a treasure trove of user feedback, behavior patterns, and feature requests is hidden in your customer support interactions.
Faria Islam
AI Product Marketing Manager
5 essential AI integrations for customer support your SaaS company needs
Must-have AI integrations that will transform customer service from a cost center to a growth engine.
Grant Oyston
AI Product Marketing Manager
beyond chatbots: 5 unexpected ways AI is transforming automation in customer service
Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.
Mudit Bhasin
Manager, Professional Services
unlocking the benefits of AI omnichannel customer service for your business
Discover the game-changing benefits of omnichannel customer service, and explore how your business can achieve this with an AI agent.
Maggie Brennand
Senior Product Marketing Manager
the ultimate guide to SaaS customer service automation
Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.
Mudit Bhasin
Manager, Professional Services
automated customer service: the secret weapon for high-growth SaaS companies
Wondering what most high-growth SaaS companies have in common? An automated customer service strategy backed by AI.
Emillee Hernandez
Customer Solutions Consultant
Customer Service | 9 min read
multichannel to omnichannel: a customer service evolution
Many companies tout their multichannel approach, but the real game-changer is omnichannel customer service.
Faria Islam
AI Product Marketing Manager
the ultimate guide to AI omnichannel customer service
Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.
Faria Islam
AI Product Marketing Manager
how to master AI customer service across all channels
What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
Mike Gozzo
Chief Product & Technology Officer
Customer Service | 8 min read
why email is still the unsung hero of customer service
The businesses that embrace AI email support now will be the ones setting the standard for the future of customer experiences.
Cristina Staicu
Senior Product Manager
Customer Service | 9 min read
scaling customer service without increasing costs: the AI email advantage
Learn how you can scale support operations with AI email customer service — without the traditional constraints of human resources and rising costs.
Faria Islam
AI Product Marketing Manager
letting go of control in the era of AI agents
Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
Mike Murchison
CEO, Ada