how to prioritize tech stack investments for AI customer service
Learn how to invest in systems that boost AI performance, CSAT, and ROI, without bloating your customer service tech stack.
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Customer Service | 26 min read
the ultimate guide to building a knowledge base for customer service
Learn how to build a knowledge base for customer service that gives you an edge over competitors.
Arjun Ruparelia
SaaS Writer and Content Marketer
Customer Service | 12 min read
how data from AI customer service can supercharge the entire business
Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.
Sage Lazzaro
Technology Journalist
Customer Service | 12 min read
why customer service leaders are sounding the alarm on containment rate and establishing new chatbot metrics
Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.
Sage Lazzaro
Technology Journalist
Customer Service | 11 min read
how generative AI is transforming customer service organizations
The rising cost of human-led support is a frustrating reality in customer service. Is generative AI customer service the answer?
Sarah Fox
AI Content Specialist
Customer Service | 11 min read
beyond “headless commerce:" what else is on the horizon for ecommerce?
Three main trends that smart ecommerce leaders should be keeping an eye on.
Grant Oyston
AI Product Marketing Manager