Phase Zero: How to build the business case for upgrading to an AI Voice agent
Get access to this exclusive session on-demand and discover how to turn every customer conversation into a competitive advantage.
Learn MoreCustomer stories
A closer look at how teams are using Ada to transform customer service. From behind-the-scenes perspectives to breakthrough results, these stories highlight what change looks like in action.
Customer stories | 10 min read
The generative AI migration blueprint: Blackhawk Network (BHN) proves what CX automation can become
If you're reaching the limits of scripted automation, BHN’s story offers a clear next step. Here's how BHN migrated to a generative AI agent.
Chelsey Neal
Sr Director, Customer & Event Marketing
Customer stories | 6 min read
IPSY’s Anna Prince is transforming ecommerce CX with AI customer service agents
With bold vision and strategic execution, Anna Prince led IPSY’s AI customer service transformation, boosting CSAT by 41% in just 4 months.
Chelsey Neal
Sr Director, Customer & Event Marketing
Customer stories | 7 min read
The future of travel CX is taking off in APAC
Cebu Pacific is setting the pace for airlines everywhere—scaling smarter, serving faster, and reshaping what customer service looks like in APAC.
Sarah Fox
AI Content Specialist
Customer stories | 8 min read
From agents to AI collaborators: How BHN made agentic AI part of the team
So what does it take to bring agentic AI to life in customer service? BHN’s transformation offers a glimpse at what’s possible.
Jennifer Sewell
Vice President, Marketing
scaling smarter—how AI unlocks seamless omnichannel support
Think scaling AI across every channel sounds impossible? These brands are doing it—with smart strategy, real results, and zero shortcuts.
Mike Lidin
Senior Director, Customer and GTM Activation
crafting a smarter knowledge base: the key to AI customer service software that works
Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.
Deanna Duxbury
Senior Manager, Content Marketing
Customer stories | 8 min read
embracing AI in SaaS customer service: 4 lessons from early adopter Epos Now
Epos Now implemented an AI agent in August 2023. Their journey to seamless and personalized support offers valuable insights for other SaaS companies.
Mike Lidin
Senior Director, Customer and GTM Activation
Customer stories | 6 min read
q&a with mike gozzo: ada's chief product officer
We sat down with Ada’s Chief Product Officer, Mike Gozzo, to get a deeper look at how a successful product is built to succeed in a crowded marketplace.
Sarah Fox
AI Content Specialist
scaling developer workflows at ada
As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution that scales.
Raj Ravichandiran, Robert D'Ippolito, and Andre Marcelo-Tanner
Engineering Team
Customer stories | 8 min read
3 themes pulled from a full year of conversations with CX leaders
As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.
Perri Chaikof
Director of Customer Marketing
Customer stories | 15 min read
the people defining the CX careers of the future
New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.
Perri Chaikof
Director of Customer Marketing
Customer stories | 5 min read
Carta’s CRO talks about sales and the customer experience
Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.
Lynn Pine
AI Content Specialist