Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
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How to master AI customer service across all channels
What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
Mike Gozzo
Chief Product & Technology Officer
AI & Automation | 10 min read
Preventing hallucinations in AI: Best practices for customer service AI agents
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
Yochai Konig
Vice President, Machine Learning & AI
AI & Automation | 8 min read
Grounding and hallucinations in AI: Taming the wild imagination of artificial intelligence
There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.
Gordon Gibson
Director, Applied Machine Learning
AI & Automation | 9 min read
AI hallucination examples: When artificial intelligence gets it wrong
Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.
Yochai Konig
Vice President, Machine Learning & AI
AI & Automation | 20 min read
The ultimate guide to understanding and mitigating generative AI hallucinations
Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
Gordon Gibson
Director, Applied Machine Learning
AI & Automation | 10 min read
Demystifying AI hallucinations: A comprehensive guide
AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.
Yochai Konig
Vice President, Machine Learning & AI
How to automate email for customer service
Ready to automate your customer service emails? Here are some things to consider.
Faria Islam
AI Product Marketing Manager
Letting go of control in the era of AI agents
Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
Mike Murchison
CEO, Ada
Product launch: New capabilities to make your AI Agent smarter, more trustworthy, and reason like your top performer
The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.
Sarah Fox
AI Content Specialist
Why customer service companies need to supercharge off-the-shelf models
Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.
Sage Lazzaro
Technology Journalist
Why do customer service chatbots still suck?
Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
Mike Gozzo
Chief Product & Technology Officer
New Webinar: From human-first to AI-first customer service
We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
Sarah Fox
AI Content Specialist