How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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crafting a smarter knowledge base: the key to AI customer service software that works
Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.
Deanna Duxbury
Senior Manager, Content Marketing
the three pillars of voice AI success: quality, customization, and adaptability
Like the best human employees, voice AI needs to continuously refine, adjust, and personalize interactions to meet evolving customer expectations.
Brian May
Voice, SME in Customer Success
the ultimate guide to AI coaching for customer service
AI coaching transforms your AI agent into a proactive support expert. Learn how to train AI for better, faster, and smarter service.
Adam Day
Senior Product Manager
enhancing digital banking with AI automation: the key to customer satisfaction
What truly drives satisfaction in banking? Autonomy, personalization, and trust.
Ikram Halane
Senior Professional Services Consultant
prepare for 2025 tax season: improve customer service with AI
Worried about the influx of inquiries during tax season? Let’s talk about how you can be better prepared for the 2025 tax season.
Molly Varghese
Senior Tax Manager
AI & Automation | 12 min read
the future of digital banking: AI trends shaping 2025
Here are five key trends redefining digital banking in 2025, with AI at the forefront of this transformation.
Sarah Fox
AI Content Specialist
the transformative power of generative AI in banking: 5 industry-shaping benefits
Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?
Sarah Fox
AI Content Specialist
the ultimate guide to conversational AI in banking
Conversational AI has moved past its experimental phase. It’s a proven tool to give digital banking an edge.
Mudit Bhasin
Manager, Professional Services
we asked Microsoft what’s next for AI in customer service
Generative AI has transitioned from a luxury to a necessity in customer service. But what’s next for this transformative technology in 2025?
Perri Chaikof
Director of Customer Marketing
AI customer service: 5 predictions for 2025
AI isn’t just reshaping the customer service landscape — it’s redefining it. Here are five bold predictions for where AI customer service is headed.
Deanna Duxbury
Senior Manager, Content Marketing
the future of voice AI in customer service: predictions, trends, and practical advice
Get an expert look into voice AI — where it stands today, the trends driving its future, and actionable steps for businesses to harness its potential.
Brian May
Voice, SME in Customer Success
why AI customer service automation is the game-changer SaaS needs right now
SaaS customers aren’t just buying a product — they’re investing in an experience. That's where AI customer service automation comes in.
Sarah Fox
AI Content Specialist