If you’re investing in AI for customer service, make sure your CRM isn’t left on the sidelines.

Sarah Fox

Senior Content Producer

As businesses get serious about AI customer service, they’re asking: How should we be paying for this? And more importantly: What are we actually paying for?

Mike Lidin

Senior Director, Customer and GTM Activation

It’s not about adding AI to your team, it’s about building your team around it. Here’s how.

Mike Lidin

Senior Director, Customer and GTM Activation

See how leading support teams are redesigning their org charts to scale automation with structure, clarity, and impact.

Sarah Fox

Senior Content Producer

What if your AI didn’t just forget your conversation—what if it never remembered it in the first place?

Jennifer Sewell

Vice President, Marketing

Learn how Model Context Protocol (MCP) helps AI agents use real-time business data to deliver smarter, more accurate customer service.

Shantanu Kedar

Director, Product Marketing

The most innovative CX leaders are building ACX teams—dedicated functions with clear roles, goals, and accountability for AI customer service.

Lynn Pine

AI Content Specialist

If your CX team wants more budget, more influence, and a stronger seat at the table, it’s time to upgrade your metric stack.

Sarah Fox

Senior Content Producer

Not all metrics speak CEO. Learn how to translate AI performance into influence, buy-in, and budget.

Sarah Fox

Senior Content Producer

Agentic AI is everywhere—but most people still get it wrong. Here’s what it really means, and why it’s already reshaping customer service.

Jennifer Sewell

Vice President, Marketing

Agentic AI isn’t five years away. It’s here, and it's not replacing agents—it's reimagining what customer service teams can do.

Jennifer Sewell

Vice President, Marketing

The best AI agents aren’t the ones with the most data—they’re the ones that are coached on how to best use it.

Megan Myke

Engagement Manager