Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.

Lynn Pine

AI Content Specialist

We sat down with David Hariri, Co-founder and Head of R&D at Ada, to learn more about his experience and expertise.

Sarah Fox

AI Content Specialist

Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.

Lynn Pine

AI Content Specialist

How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?

Lynn Pine

AI Content Specialist

We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.

Lynn Pine

AI Content Specialist

We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.

Sarah Fox

AI Content Specialist

We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.

Lynn Pine

AI Content Specialist

In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.

Lynn Pine

AI Content Specialist

Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.

Lynn Pine

AI Content Specialist

We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.

Lynn Pine

AI Content Specialist

We’re excited to announce that we’ve raised $130M in Series C financing led by Spark Capital, with a valuation of $1.2B.

Lynn Pine

AI Content Specialist