Assessment: Is your enterprise ready for AI customer service?
Before choosing the right AI customer service solution for enterprise scale, use this assessment to make sure your organization is set up for long-term success.
Learn MoreAI customer service & CX insights blog | Ada Page 15 of 15
Read expert articles on conversational AI, automation, and customer experience to keep your support strategy one step ahead.
Customer stories | 6 min read
how to build a cross-functional content ecosystem
Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.
Lynn Pine
AI Content Specialist
Customer stories | 7 min read
q&a with david hariri: ada's co-founder & head of R&D
We sat down with David Hariri, Co-founder and Head of R&D at Ada, to learn more about his experience and expertise.
Sarah Fox
Senior Content Producer
Customer service automation | 6 min read
what CX and EX can learn from each other
Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.
Lynn Pine
AI Content Specialist
Customer stories | 6 min read
digital transformation: before, during, and after
How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?
Lynn Pine
AI Content Specialist
Customer stories | 6 min read
3 types of data for good CX decisions
We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.
Lynn Pine
AI Content Specialist
Customer stories | 6 min read
q&a with mike murchison: ada’s co-founder & CEO
We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.
Sarah Fox
Senior Content Producer
Customer stories | 5 min read
leveraging employee insights for customer care
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
Lynn Pine
AI Content Specialist
Customer stories | 7 min read
creating tight alignment between sales and marketing
In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
Lynn Pine
AI Content Specialist
AI strategy & transformation | 7 min read
bot CSAT vs. human CSAT: why they should be measured separately
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Lynn Pine
AI Content Specialist
Customer stories | 6 min read
tackling customer experience globally, remotely, and asynchronously
We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Lynn Pine
AI Content Specialist
Product updates & Ada news | 6 min read
we’ve joined the unicorn club: $130M raised in series c round at a $1.2B valuation
We’re excited to announce that we’ve raised $130M in Series C financing led by Spark Capital, with a valuation of $1.2B.
Lynn Pine
AI Content Specialist