Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.

Mudit Bhasin

Manager, Professional Services

Here are five pitfalls of AI customer service that you need to be aware of — and how to side step them.

Grant Oyston

AI Product Marketing Manager

Wondering what most high-growth SaaS companies have in common? An automated customer service strategy backed by AI.

Emillee Hernandez

Customer Solutions Consultant

AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.

Grant Oyston

AI Product Marketing Manager

Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.

Sarah Fox

AI Content Specialist

Many companies tout their multichannel approach, but the real game-changer is omnichannel customer service.

Faria Islam

AI Product Marketing Manager

Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.

Faria Islam

AI Product Marketing Manager

What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.

Mike Gozzo

Chief Product & Technology Officer

Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.

Yochai Konig

Vice President, Machine Learning & AI

The businesses that embrace AI email support now will be the ones setting the standard for the future of customer experiences.

Cristina Staicu

Senior Product Manager

There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.

Gordon Gibson

Director, Applied Machine Learning

Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.

Yochai Konig

Vice President, Machine Learning & AI