How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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The latest news and expert advice on AI, automation, and customer service
AI & Automation | 9 min read
knowledge base best practices for generative AI
Best practices for knowledge management to make the most out of generative AI for CX automation while ensuring it remains relevant, accurate, and safe.
Jérôme Solis
Senior Product Manager
AI & Automation | 8 min read
what CX leaders can and can't do with generative AI
While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.
Lynn Pine
AI Content Specialist
AI & Automation | 9 min read
what personalized CX looks like in different industries
There's a key feature to powering personalization at scale. We'll show you it applies to customer goals and intents that vary widely depending on the industry.
Lynn Pine
AI Content Specialist
AI & Automation | 6 min read
the importance of onboarding AI to CX organizations
CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.
Gordon Gibson
Director, Applied Machine Learning
AI & Automation | 4 min read
should you use ChatGPT in your CX organization?
Before jumping in and applying ChatGPT directly to your stack, there are important factors CX leaders need to consider when evaluating solutions.
Grant Oyston
AI Product Marketing Manager
AI & Automation | 7 min read
preparing your CX organization to adopt generative AI
You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.
Lynn Pine
AI Content Specialist
Customer Experience | 12 min read
the data is in: what automated interactions tell us about customer expectations in 2023
Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
Lynn Pine
AI Content Specialist
Customer Experience | 2 min read
how to build a chatbot persona and increase engagement
Data shows that when you customize your chatbot to your brand and give your bot a persona, you can increase customer engagement and reach a wider audience.
Sarah Fox
AI Content Specialist
AI & Automation | 9 min read
is your brand ready for generative AI? here’s how CX leaders can prepare
Business leaders wrapping their heads around the impressive capabilities of ChatGPT are still wondering how LLMs can impact customer service.
Sarah Fox
AI Content Specialist
AI & Automation | 6 min read
understanding the business implications of ChatGPT and large language models (LLMs)
With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.
Mike Murchison
CEO, Ada
AI & Automation | 9 min read
impactful ways to deploy conversational AI on your website
Ideas for impactful ways to deploy conversational AI to match your business’s unique customer journey.
Selin Tamer
Conversational Interaction Designer
Ambitious Innovators | 6 min read
q&a with mike gozzo: ada's chief product officer
We sat down with Ada’s Chief Product Officer, Mike Gozzo, to get a deeper look at how a successful product is built to succeed in a crowded marketplace.
Sarah Fox
AI Content Specialist