The businesses that embrace AI email support now will be the ones setting the standard for the future of customer experiences.

Cristina Staicu

Senior Product Manager

There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.

Gordon Gibson

Director, Applied Machine Learning

Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.

Yochai Konig

Vice President, Machine Learning & AI

Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.

Gordon Gibson

Director, Applied Machine Learning

Learn how you can scale support operations with AI email customer service — without the traditional constraints of human resources and rising costs.

Faria Islam

AI Product Marketing Manager

AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.

Yochai Konig

Vice President, Machine Learning & AI

Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.

Mike Murchison

CEO, Ada

Ready to automate your customer service emails? Here are some things to consider.

Faria Islam

AI Product Marketing Manager

Five email automation tools that can deliver personalized automated experiences, help you hit your CSAT goals, and cut costs.

Faria Islam

AI Product Marketing Manager

Automate email responses to supercharge your customer service and give agents time to work on strategic tasks.

Faria Islam

AI Product Marketing Manager

The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.

Sarah Fox

AI Content Specialist

Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.

Sarah Fox

AI Content Specialist