How to build a world-class AI customer service team
Templates and guidance on building a customer service team that uses both AI and human agents to their fullest potential.
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AI & Automation | 10 min read
how we train large language models for Ada’s AI agent
Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.
Sarah Fox
AI Content Specialist
the ultimate guide to AI omnichannel customer service
Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.
Faria Islam
AI Product Marketing Manager
how to master AI customer service across all channels
What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
Mike Gozzo
Chief Product & Technology Officer
AI & Automation | 10 min read
preventing hallucinations in AI: best practices for customer service AI agents
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
Yochai Konig
Vice President, Machine Learning & AI
AI & Automation | 8 min read
grounding and hallucinations in AI: taming the wild imagination of artificial intelligence
There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.
Gordon Gibson
Director, Applied Machine Learning
AI & Automation | 9 min read
AI hallucination examples: when artificial intelligence gets it wrong
Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.
Yochai Konig
Vice President, Machine Learning & AI
AI & Automation | 20 min read
the ultimate guide to understanding and mitigating generative AI hallucinations
Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
Gordon Gibson
Director, Applied Machine Learning
AI & Automation | 10 min read
demystifying AI hallucinations: a comprehensive guide
AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.
Yochai Konig
Vice President, Machine Learning & AI
letting go of control in the era of AI agents
Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
Mike Murchison
CEO, Ada
how to automate email for customer service
Ready to automate your customer service emails? Here are some things to consider.
Faria Islam
AI Product Marketing Manager
product launch: new capabilities to make your AI agent smarter, more trustworthy, and reason like your top performer
The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.
Sarah Fox
AI Content Specialist
why customer service companies need to supercharge off-the-shelf models
Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.
Sage Lazzaro
Technology Journalist